We’re all been in meetings where no-one is really allowed to contribute or ask questions. Mastering all of these types will be core to building effective listening skills!ĭon’t be the manager that holds meetings which are either just announcements or completely for show. This form of listening is the gold standard for engaging with your team members. Questions are not used just for the sake of responding, but to elicit more information from the speaker. It involves clarifying what the other person is telling you, which helps them to open up and expand on the points that they are trying to make. Reflective listening literally involves reflecting what the speaker has said to show that you are listening and that they have been understood. It is a fumdamental of active listening skills. This is used by very skilled listeners and requires a lot of practice. This paraphrasing is matched with eye contact and mirroring their pace, so they don’t feel hurried or rushed through what they want to say. Mastering active listening skills will help you to make people feel valued with this aspect! It also involves using keywords in your responses to show that you are really paying attention! It involves focusing carefully on what they are saying and only interrupting to encourage them by paraphrasing. This type of listening is very responsive to what the other person has to say. It also means that you are missing some of their explanation and so might be trying to answer the wrong question. The problem is that the person doing the speaking can usually sense that you are just waiting for a pause so that you can dive in and answer the question rather than listening carefully. It is a natural response to the desire to dive in and answer a question. Unfortunately, this is the most common and easy type of listening. This type of listening closely is when you are already thinking of a response before the other person has even finished talking. See this breakdown on each specific active listening skill: Internal Listening There are a number of different listening styles and techniques that can be applied to your role. Happy and satisfied employees are loyal and become the backbone of any successful company. This guide on good listening skills goes hand in hand with line manager courses!Īs a new manager, you should be asking questions of your peers and senior managers about what it is they want and how they want to achieve it.Īctive listening skills are key to getting the most out of conversations!Īt the same time, you need to remember to be asking the same sorts of questions of your team members, who also have individual goals and aspirations that they would like to achieve.īy listening to them carefully, you are demonstrating to them that they are important to you and that you value their opinion.įeeling that their manager will listen to them gives people a sense of control and agency, which is key to building enthusiasm and trust. Great leaders know how important being a good listener is. Understanding them will help you to build rapport and be more empathetic. Listen effectively and you will understand your team properly. There is a huge difference between hearing someone talking and listening to them.Īctive listening isn’t easy, but it is a key part of line management.Īs a new manager, you need to make learning this skill a top priority in order to get full engagement from your team.
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